Frequently Asked Questions
Any situation where continuing to use the fireplace poses an immediate risk, or where structural damage could worsen quickly, warrants an emergency call. Examples include visible collapse, sudden blockage causing smoke rollback, and storm damage to the crown or liner. Call us at (267) 395-4470 and we will assess your situation promptly.
Stage 1 looks like light grey or black dust. Stage 2 is harder and flakier. Stage 3 is a shiny, tar-like glaze that is the most difficult and dangerous to remove. Our chimney cleaning service identifies the stage during inspection and applies the appropriate removal method.
Our standard chimney sweep service focuses on the flue and accessible components. Fireplace-specific work like damper servicing, firebox repair, or smoke chamber parging is scoped separately during the inspection. If anything needs attention, we explain it clearly and quote before proceeding.